Frequently Asked Questions

Absolutely. Whether it's your first class or movement has been part of your routine for years, you're welcome at glō. Our instructors will guide you through class and offer modifications when needed.

Please arrive 10–15 minutes early so you have time to check in, get familiar with the studio and settle in before class.

Let your instructor know if it's your first time or if you have any injuries or limitations they should be aware of.

Bring your mat and a water bottle, especially for heated classes. We have a water refill station available, and bottled water is also available for purchase.

Wear comfortable workout clothing that allows you to move freely. For heated classes, lightweight, breathable clothing is recommended.

Sneakers are required for glō Cardio.

Grip socks/sneakers are only required for our glō Burn and glō Box & Burn classes. Otherwise grip socks are not mandatory.

Not at all. No previous Pilates or yoga experience is necessary. Our classes welcome a range of experience levels.

Depending on the class format, our infrared-heated classes generally range from approximately 90–98°F.

Absolutely. Come well hydrated, listen to your body and take breaks whenever you need them.

There's no one perfect number. Consistency matters more than anything else. Choose a schedule that works for your body, your goals and your lifestyle.

If you are pregnant, recovering from an injury or have a medical condition that could be affected by exercise or heat, please speak with your healthcare provider before attending.

Always let your instructor know before class so modifications can be offered when appropriate.

Guests 16 and older may attend class unaccompanied by an adult. Guests under 16 must be accompanied by an adult.

For your first visit, we recommend arriving 10–15 minutes early. After that, please arrive at least 5 minutes before class so you have time to get settled.

We recommend reserving your spot in advance through the glō app or website, especially for popular class times.

Cancellations 4+ hours before class: Cancel at least 4 hours before your scheduled class to retain your class credit. No penalties apply.

Late cancellations (within 4 hours):

Class packages: You forfeit your class credit, but there is no additional fee.

Unlimited monthly memberships: A $20 late cancellation fee applies.

No-shows:

Class packages: You forfeit your class credit and incur a $20 no-show fee.

Unlimited monthly memberships: A $20 late cancellation fee plus a $20 no-show fee applies, totaling $40.

Please cancel your reservation if you cannot attend. Even if you’re within the 4-hour cancellation window, canceling allows us to offer your spot to someone on the waitlist.

Treat your waitlist reservation as you would a class reservation. If you're moved into the class but don't attend, our late cancel/no-show policy applies.

If you're on the waitlist, we assume you plan to attend. Responsibility lies with you to remove yourself if your plans change. For early morning classes, remove yourself from the waitlist if you aren't able to check your class status before the cancellation window.

You'll receive an email/text at least 2 hours before the class start time if you're moved into the class. Adjust your communication preferences in Mindbody/our website settings to opt-in to email/text notifications.